Privacy Policy for GORE inLighten Screens Website
Effective Date: April 2, 2009
W. L. Gore & Associates, Inc. (referred to below as "Gore", “us” or “we”) respects your privacy. The only personally identifiable information we collect about you is what you yourself tell us, for example, by registering when placing an order, or by some other interactive channel.
Information Collection & Use
Registration
You can choose to register with Gore to receive more information about GORE inLighten screens product. To do this, you must first complete the registration form available through the inLighten™ Screens website. During registration you will provide contact information (such as name and email address). We use this information to contact you about the products or services on our site in which you have expressed interest or in which we think you might have an interest.
At the time of completing the registration form, you have the option to provide demographic information to us; we encourage you to submit this information so we can provide you a more personalized experience on our site.
Orders
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).
Surveys; Contests
We may provide you the opportunity to participate in surveys and contests on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys and contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name, email address and shipping address), and demographic information (such as zip code).
We may use a third party service provider to conduct these surveys and contests; that company will be prohibited from using your personally identifiable information for any purpose other than conducting the surveys and contests.
Information From Adults Only
All products available for sale on this website are intended to be purchased by adults. We do not knowingly collect personal information from children under the age of 18 years.
Communications from the Site
Special Offers and Updates
We will occasionally send you information on products, services, special deals, and other promotions. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out” section of this policy.
Newsletters
We will use your name and email address to send newsletters to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.
Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our website or other related service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Customer Service
Based upon the personally identifiable information you provide us, we will verify your username and password. We will also communicate with you in response to your inquiries, to provide the products or services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
Profile
We store information that we collect through cookies, log files, clear gifs, and third party sources to create a "profile" of your preferences. We tie your personally identifiable information, and purchasing history, to information in the profile, in order to improve the content of the site for you.
Except as otherwise provided under this policy, we do not share your profile with other third parties.
Information Sharing and Disclosure
Aggregate Information (non-personally identifiable)
We share aggregated demographic information about our user base with third parties such as marketing consultants. This information does not identify individual users.
We do not link aggregate user data with personally identifiable information.
Personally Identifiable Information
Except as otherwise provided under this policy, we do not share your personally identifiable information with third parties.
Service Providers
We use outside shipping companies to fulfill orders, and credit card processing companies to bill you for goods and services. We provide your personally identifiable information to these companies. However, we have not authorized these companies to retain, share, store or use your personally identifiable information for any purposes other than fulfilling orders and processing transactions.
Some of our other website operations, product fulfillment operations, marketing programs, data processing and data analysis may be managed and/or conducted by Gore’s affiliates or third party service providers. We may provide access to your profile and personally identifiable information to such affiliates and third party service providers for the limited purpose of providing such services to you on behalf of Gore or providing such services to Gore.
Legal Disclaimer
Notwithstanding anything in this policy to the contrary, we and the third parties to whom we provide your user information as permitted under this policy reserve the right to retain and disclose your personally identifiable information as required by law and when we and they believe that disclosure is necessary to protect our and their rights and/or to comply with a judicial proceeding, court order, or other legal process.
In the event our company or GORE inLighten products division is ever sold, we reserve the right to transfer ownership of our user and customer lists and other personally identifiable information to the acquiring company.
Choice/Opt-out
We provide you the opportunity to "opt-out" of having your personally identifiable information used for certain purposes. For example, if you purchase a product/service but do not wish to receive any additional communication from us about our GORE inLighten screens product, you can contact us by email at inlightenscreens@wlgore.com or by phone at 1-800-554-4696.
Log Files
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
We use a third-party tracking service that uses cookies and/or clear gif files, to track non-personally identifiable information about visitors to our site in the aggregate.
Cookies
A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
We set a persistent cookie to identify returning visitors and retrieve their stored information like shopping cart items. This cookie does not contain any personally identifiable information and is encrypted. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
If you reject or delete cookies, you may still browse our site, but your ability to use some areas of our site, such as product configuration, shopping cart and account, will be limited.
Clear Gifs
We use a software technology called clear gifs, that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We may tie the information gathered by clear gifs to our customers' personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see the "Choice and Opt-out" section.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by emailing Customer Service at inlightenscreens@wlgore.com or by calling 1-800-554-4696.
Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can send email to us at inlightenscreens@wlgore.com.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you on this website page.
Notification of Material Changes Since Effective Date:
(None at present.)
Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us by email at inlightenscreens@wlgore.com or by phone at 1-800-554-4696.
W. L. Gore & Associates, Inc.
Attn: Customer Service
201 Airport Road
Elkton, MD 21922-1488